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Late Arrival & Collection Policy


What happens if I’m late for my grooming appointment?

If you are late for your appointment I’m sure you will appreciate that we cannot always manage the schedule in a way that means we can complete a groom as planned, we will always try to manage the schedule to allow us to finish a groom but in the event we can’t, you may need to book a short follow-up appointment to complete the groom and there will be an additional charge for this.

What happens if I’m late to collect my dog from their grooming appointment?

Look Life happens!!!!! If you are running late to collect your dog please let us know! We will obviously take good care of your dog while we wait for you to return but in the event you are more than an hour late there will be a charge of £10 applied as we will need to allocate a member of staff to attend to your dog.